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Are you loving Chat and want to add Omni-Channel to harmony chat mix? Report malware. Similarly, Omni-Channel cha Presence Configurations to control the behaviors and settings that are available to Omni-Channel users. Total Files You can integrate Chat with Omni-Channel so chats are routed just like other work items, willowdale suzy escort you can even use Omni-Channel routing for your chats.
Whichever way you use Omni-Channel with Chat, your agents are then able to accept or reject chat requests right from the Omni-Channel widget. Home gitlab. Available in: Performance Editions and in Developer Edition orgs that were created after June 14, The only difference they see is that they now use Omni-Channel in the console to set their status and accept chat notifications.
They may also see a change in their status chwt, as Omni-Channel presence statuses are configurable. Keywords none. When you integrate Chat and Omni-Channel, your Chat users also harmony chat Omni-Channel users, so your chat agents must be associated with both a Chat Configuration and a Presence Configuration. They can start accepting chats through Chat lines for teens in the console.
Frequently asked questions
in the discussion! Required Editions. Try on RunKit. Luckily, Salesforce does some of the heavy lifting for you when you enable Omni-Channel with your current Chat implementation.
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Repository Git gitlab. Version 0.
Install npm i harmony-docs Downlo Weekly Hamony 0. All you have to ng1 escorts is create a chat button with the routing type Omni-Channel and set up Skills-Based Routing Rules or as your agents to queues.
Then, add the Omni-Channel utility and Live Chat Transcripts to your Lightning Console app, and your agents can start accepting chat requests. MIT.
Chat is powered by Chat Configurations, which control the behaviors and settings that are available to Chat users. Git gitlab. Unpacked Size 7.
Last publish 2 years ago.